Privacy Policy

1. Information We Collect

88giga collects various types of information to provide and improve our services, ensure platform security, comply with legal obligations, and enhance user experience. The information we collect falls into the following categories:

1.1 Personal Identification Information

When you register an account on 88giga, we collect personal information necessary to verify your identity, process transactions, and comply with legal requirements including anti-money laundering (AML) and know-your-customer (KYC) regulations:

• Full Name: Your legal name as it appears on government-issued identification documents
• Date of Birth: Required to verify you meet the minimum age requirement of 21 years
• Email Address: Used for account communication, security notifications, and customer support
• Phone Number: Mobile number registered in Indonesia for account verification and security alerts
• Residential Address: Your physical address in Indonesia for verification and compliance purposes
• Government-Issued ID: Copies of Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license for KYC verification
• Selfie Photograph: Photo of yourself holding identification document for enhanced security verification

1.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank Account Details: Account holder name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), account number
• E-Wallet Information: Account holder name and registered phone number for OVO, DANA, GoPay, ShopeePay, LinkAja
• Transaction History: Records of all deposits, withdrawals, wagers, wins, and losses on the Platform
• Payment Method Verification: Documentation proving ownership of payment accounts (bank statements, e-wallet screenshots)

We do not store full credit card numbers or CVV codes. All payment processing is handled through secure, PCI DSS compliant payment gateways that tokenize sensitive financial data.

1.3 Technical and Usage Information

When you access 88giga, we automatically collect technical information about your device and how you interact with the Platform:

• IP Address: Your internet protocol address, used for geographic verification and fraud detection
• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies to remember your preferences and track usage patterns
• Gaming Activity: Games played, bet amounts, session duration, win/loss records, bonus usage
• Access Logs: Login times, logout times, pages visited, features accessed, errors encountered
• Communication Records: Customer support chat transcripts, email correspondence, feedback submissions

1.4 Marketing Preferences

We collect information about your communication preferences, including whether you wish to receive promotional emails, SMS messages, push notifications, or other marketing communications from 88giga.

2. How We Use Your Information

88giga uses collected information for legitimate business purposes directly related to providing gaming services, ensuring platform security, meeting legal obligations, and improving user experience:

2.1 Account Management

• Creating and maintaining your user account
• Verifying your identity and age (21+ requirement)
• Processing account registration and KYC verification
• Authenticating login sessions and preventing unauthorized access
• Managing account settings and preferences

2.2 Transaction Processing

• Processing deposits from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay)
• Executing withdrawal requests to verified payment accounts
• Maintaining accurate transaction records and financial histories
• Detecting and preventing fraudulent transactions
• Reconciling payment discrepancies and resolving disputes

2.3 Gaming Services

• Providing access to casino games, slots, live dealer tables, sports betting, togel (lottery), sabung ayam (cockfighting), and other gaming products
• Tracking wagers, calculating payouts, and updating account balances in real-time
• Applying bonus terms and wagering requirements
• Generating game statistics and player performance metrics
• Ensuring fair play through RNG auditing and bet pattern analysis

2.4 Legal Compliance & Security

• Complying with international gaming regulations and licensing requirements
• Conducting anti-money laundering (AML) checks and suspicious activity monitoring
• Enforcing age restrictions (21+) and preventing underage gambling
• Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining audit trails for compliance documentation

2.5 Customer Support

• Responding to inquiries via live chat, email, WhatsApp, and in-app messaging
• Troubleshooting technical issues and account problems
• Resolving disputes related to gameplay, transactions, or bonuses
• Providing guidance on responsible gaming practices
• Assisting with account verification and withdrawal processing

2.6 Platform Improvement & Marketing

• Analyzing user behavior to improve platform design and functionality
• Personalizing game recommendations based on playing preferences
• Sending promotional offers, bonus notifications, and platform updates (with your consent)
• Conducting market research and customer satisfaction surveys
• Developing new features and gaming products tailored to Indonesian players

2.7 Responsible Gaming

• Monitoring gameplay patterns for signs of problem gambling
• Implementing deposit limits, session time reminders, and self-exclusion requests
• Providing responsible gaming resources and support referrals
• Enforcing cooling-off periods and permanent account closures when requested

3. Information Sharing & Disclosure

88giga does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist in operating the Platform, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) that process deposits and withdrawals
• Gaming Software Providers: Companies like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt that supply games and handle game data
• KYC Verification Services: Identity verification specialists who confirm document authenticity
• Cloud Hosting Providers: Infrastructure providers that host our servers and databases
• Customer Support Tools: Live chat software, email systems, and ticketing platforms

All third-party service providers are bound by strict confidentiality agreements and are prohibited from using your personal information for purposes beyond those necessary to provide their contracted services.

3.2 Legal and Regulatory Obligations

We may disclose your information when required by law or in response to:

• Valid legal process (subpoenas, court orders, search warrants)
• Requests from law enforcement or regulatory authorities
• Investigations of suspected illegal activity or Terms of Service violations
• Compliance with gaming licenses and anti-money laundering regulations

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and/or prominent notice on the Platform.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in third-party promotions or marketing campaigns.

4. Data Security

88giga implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical access
• Password Protection: User passwords are hashed using bcrypt algorithms, making them computationally infeasible to reverse-engineer
• Firewall Protection: Network firewalls filter incoming and outgoing traffic to prevent unauthorized access
• DDoS Protection: Distributed denial-of-service mitigation systems protect against coordinated attacks
• Regular Security Audits: Independent security firms conduct periodic vulnerability assessments and penetration testing

4.2 Organizational Security Measures

• Access Controls: Employee access to personal data is restricted on a need-to-know basis with role-based permissions
• Confidentiality Agreements: All employees and contractors sign non-disclosure agreements prohibiting unauthorized data sharing
• Security Training: Staff receive regular training on data protection best practices and threat awareness
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from security breaches
• Data Backup: Regular automated backups ensure data recovery in case of system failure or disaster

4.3 Payment Security

Financial transactions are processed through PCI DSS (Payment Card Industry Data Security Standard) compliant payment gateways. We do not store full credit card numbers, CVV codes, or other sensitive payment credentials on our servers. Payment information is tokenized by our payment processors, with only non-sensitive transaction identifiers stored in our database.

Important Notice: While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

5. Cookies and Tracking Technologies

88giga uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows websites to remember your preferences and track your activity.

5.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login authentication, session management, and security features. These cannot be disabled without affecting core functionality.
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with the Platform, identify technical issues, and optimize performance.
• Functionality Cookies: Remember your preferences such as language selection, currency display, and game favorites for a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional content and measure the effectiveness of advertising campaigns.

5.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect platform functionality, and some features may not work properly. You can manage cookie preferences through your browser settings or by using the cookie consent tool available on the Platform.

5.3 Third-Party Tracking

Some of our service providers (gaming software providers, analytics platforms, advertising networks) may use their own cookies and tracking technologies on the 88giga Platform. We do not control these third-party cookies and recommend reviewing their respective privacy policies to understand their data practices.

6. Your Privacy Rights

As a user of 88giga, you have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes your account details, transaction history, gameplay records, and communication logs. To request access, contact our customer support team via email at [email protected]. We will provide the requested information within 30 days of receiving your request.

6.2 Right to Correction

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance with information you cannot modify yourself.

6.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We are required to retain certain data for legal compliance, fraud prevention, and dispute resolution purposes even after account closure. Retention periods vary by data type and regulatory requirements but generally do not exceed seven years from the date of account closure.

6.4 Right to Restriction of Processing

You can request that we temporarily suspend processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data or assess whether you have legitimate grounds for deletion.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where we process your personal information based on consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal. You can unsubscribe from marketing emails using the link provided in each email or by adjusting your communication preferences in your account settings.

6.7 Right to Object

You may object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

6.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your full name, account username, and a description of your request. We may require additional identification verification to prevent unauthorized access to your information. We will respond to all requests within 30 days, or notify you if additional time is required due to request complexity.

7. Data Retention

88giga retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

• Account Information: Retained for the duration of your active account plus seven years after account closure for legal compliance and dispute resolution
• Transaction Records: Retained for seven years from the date of transaction to comply with anti-money laundering regulations and tax reporting requirements
• KYC Documents: Retained for seven years after account closure as required by regulatory authorities
• Communication Logs: Retained for three years from the date of communication for customer service quality assurance and dispute resolution
• Gaming Activity: Retained for five years from the date of activity for responsible gaming monitoring, fraud detection, and regulatory audits
• Marketing Preferences: Retained until you withdraw consent or close your account, then deleted within 30 days

After retention periods expire, personal information is securely deleted or anonymized so that it can no longer be associated with you as an individual. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

8. International Data Transfers

88giga operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. These countries may have data protection laws that differ from Indonesian regulations. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring recipients are certified under recognized data protection frameworks
• Conducting due diligence on data security practices of international service providers
• Implementing technical measures such as encryption during transmission and storage

By using the 88giga Platform, you acknowledge and consent to the transfer of your personal information to international locations for the purposes described in this Privacy Policy.

9. Children's Privacy

88giga strictly prohibits use of the Platform by individuals under 21 years of age. We do not knowingly collect personal information from minors. Our age verification procedures during registration and KYC verification are designed to prevent underage access.

If we become aware that we have inadvertently collected personal information from someone under 21, we will immediately delete that information, close the associated account, and forfeit any funds to prevent further underage gambling activity. Parents or guardians who believe their child has provided personal information to 88giga should contact us immediately at [email protected].

10. Changes to This Privacy Policy

88giga reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to the address associated with your account
• Prominent notice displayed on the Platform homepage and login page
• In-app notification when you next access your account

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.